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Help Desk Authority (formerly BridgeTrak

Program Name: Help Desk Authority (formerly BridgeTrak

License Type: Shareware

Date Released: September 08, 2013


Help Desk Authority (formerly BridgeTrak v8.1 Build 221 Instant Download

Help Desk Authority (formerly BridgeTrak Desciption:


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Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.




License: Shareware | Price: $995.00 | Size: 55.5 MB | Downloads (154)

Platform: Windows 2000, Windows XP, Windows 2003


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