Program Name: Public Folder HelpDesk for Outlook
Published By: kalmstrom.nu Outlook Solutions
License Type: Shareware
Date Released: July 15, 2007
Public Folder HelpDesk for Outlook v9
Public Folder HelpDesk for Outlook Desciption:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (500 US$ including 1 year support) - no limits on number of users.
Extensive documentation: manual in the download, many video demonstrations and downloadable slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
Public Folder Helpdesk for Outlook helps support teams organize and efficiently work with support cases. Tickets are created from e-mails or web form and can be studied with statistics tools and converted into knowledge base articles.
License: Shareware | Price: $500.00 | Size: 10.6 MB | Downloads (238)
||1. Vista, IE7, Office 2007 (with OWC)
2. Much easier, MSI-based installation
3. Upgrade/repair without tampering with data
4. Bugs fixed
5. Extensive Manual in the download
6. Simpler and more pleasant interface
7. Open webform for support questions via website.
8. Video demos online
- Issue Tracking
- Call Center
- Call Center Free
Public Folder HelpDesk for Outlook Copyright notice:
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