FileBuzz: Software Download
Find shareware, freeware downloads from thousands of software titles
Omni Customer Support

Program Name: Omni Customer Support

Published By: Omni Customer Support

License Type: Shareware

Date Added: December 02, 2007

Omni Customer Support v1.0

Omni Customer Support Desciption:




Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.

License: Shareware | Price: $69.00 | Size: 2.1 MB | Downloads (169)

Platform: Windows XP, Windows 2003, Windows 2000 , Windows Vista

Related Software

For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the...


In today?s corporate world, customers have become more important than ever. And we are not dealing with easy customers here. Today?s customers are highly aware of things around- both technical and non-technical. For them time is a priority and they...


General Knowledge Base is an innovative knowledge management software allowing an easy and effective management of all types of knowledge bases. It is an optimal tool for categorizing and finding articles, documents or data. It allows user to keep...


Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web...


Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology....


A-Ware 2000 is the share-ware author's total solution for customer tracking, software/program tracking, mass emailing and key-generation. Replace 6 software programs that you use now: Mail-Merge, Customer spreadsheet/database, knowledge Base,...


Knowledge Base is easy to use, has a straight forward design, has a handy Search feature, and works great on networks! You can also easily change the database path inside or outside of Knowledge Base.


CMS CRM is a Customer Relationship Management (CRM) system designed to help you effectively manage your customer base. CMS CRM enables you to implement a customer-centric focus within your business to maximise relationships with your customers and...


Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department....


InfoSnap is a powerful information / knowledge base manager used to easily store, edit, organize and retrieve information from various sources, and thus to build fast and reliable knowledge bases either for business or for personal use. Students,...