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Lokad Call Center Calculator

5 Stars

Program Name: Lokad Call Center Calculator

Published By: Lokad.com

License Type: Freeware

Date Added: August 31, 2008

Lokad Call Center Calculator v1.0.1179.0

Lokad Call Center Calculator Desciption:




Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity. No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

License: Freeware | Price: $0.00 | Size: 1.4 MB | Downloads (1321)

Platform: Windows XP, Windows 2003, Windows 2000 , Windows Vista

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