Web Based IBN HelpDesk Desciption:

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. Key IBN HelpDesk Features - Internal and external incidents and requests handling - Spam filters - Automatic e-mail routing - Automatic assigning incidents to responsible users - Incident related To-Dos - Managing incidents via MS Outlook and Mozilla Thunderbird - Incident time tracking - Automatic alerts and notifications - Reports and statistics

License: Shareware | Price: $49.00 | Size: 31.2 MB | Downloads (54)

Platform: Windows XP, Windows 2003 , Windows Vista