Web Based IBN HelpDesk v4.7.55

Web Based IBN HelpDesk Desciption:

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Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment.
IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.

Key IBN HelpDesk Features
- Internal and external incidents and requests handling
- Spam filters
- Automatic e-mail routing
- Automatic assigning incidents to responsible users
- Incident related To-Dos
- Managing incidents via MS Outlook and Mozilla Thunderbird
- Incident time tracking
- Automatic alerts and notifications
- Reports and statistics

License: Shareware | Price: $49.00 | Size: 31.2 MB | Downloads (289)

Platform: Windows XP, Windows 2003 , Windows Vista