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Program Name: Support Center PHP

Published By: qualityunit.com

License Type: Freeware

Date Released: January 02, 2012


Support Center PHP v2. 2. 2002 Instant Download

Support Center PHP Desciption:


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Support Center is powerful and easy-to-use support center and helpdesk software. It allows you to take control of your company inbox, and productively handle interactions between you and your clients.

Very easy to learn and to use, intuitive, and powerful. Your support agents can easily read and reply the tickets, collaborate, and much more..

Features:

Canned (Predefined) Messages

Canned Messages are used for you to quickly insert messages that you frequently type into the mails. We integrated canned messages module with Knowledge base module, so you can profit from fast and easy to use company knowledge located on one place. Together with predefined messages you can define also predefined attachments. If you need to attach often any file to mails, just upload it once to predefined internal knowledge. Later you just add this knowledge easily to mail body and you don't need to wait until file will be uploaded to server.

Escalation Rules

Escalation Rules will help you automatically monitor status of all your tickets. Example of use is, that system will change automatically tickets with status "Awaiting reply" into Resolved in case customer will not reply e.g. within 5 days. Another example can be, that spam tickets will be deleted after 7 days in case they are in queue Spam automatically. Escalation rules gives you also a power to control your agents, if every ticket was answered on time, regarding your SLA.

Knowledgebase powerfull suggestion algorithm

Knowledge base is the most important module in each help desk software. It helps you to resolve tickets before they are submitted by your customers. Our knowledge base module has powerful suggestion algorithm offering to users best matching entries from knowledge base to their support request and is optimized for search engines to increase your site ranking.

Custom fields

Custom fields allow you to define custom information to be stored and attached to either support ticket or email address of a user. No need to browse old tickets for missing information - with custom fields you can have important data always at hand.

Custom Statuses and Custom Priorities

Customize Statuses and Priorities to fit needs of your organization. Define own statuses, colors and icons of statuses. Add new levels of priorities if you need fine tune this to your needs.

Bi-Directional Mail Gateway

Every ticket can be easilly answered also by comon Mail Client like Outlook, Outlook Express, Thunderbird, PDA mail client or any other.
Every agent can define multiple conditions of mail Gateway.
Mails passed gateway conditions will be forwarded to his personal mailbox if he plan to answer them by other mail client.

Ticket Changes Notifications

Every Agent or customer can be instantly notified about ticket changes by email.
It is up to your agents, if they want to be notified and when.
Every agent can define own notifications, own conditions and own content of notification mail.
Our system doesn't make any limits of needs of your agents.
Administrator can create global notifications, where can be notified about changes in tickets also your customers.

Powerfull Mail Parser

SupportCenter contains powerfull and robust mail parser, which can process any type of mail following all internet standards. Most important parameter of every helpdesk software is, how much mails can process per minute. We can offer you mail parser, which is able to parse and process about 500 mails every minute. It means, that with SupportCenter you can receive about 700 000 mails every day from different POP3 mail accounts.

Real Time Reports

Display statistic of your agents, their performance, time spent logged in application and other parameters. You can see in every minute what does your agents, who is online, who is reading or answering ticket and more. Protects your agents against answering of same ticket in same time and notifies them if any other agent is replying same ticket.

Ticket Filters

SupportCenter offers to your agents quick view on tickets they want to see. Every agent can setup own filter on tickets and save it as predefined filter.

Multilingual

SupportCenter can handle your customers mails in all types of languages and encodings. All mails are converted to UTF-8 encoding, so it allows your agents to read and answer mails in same application in English, Russian, Japanese, Chinese or any other languages. User interface of SupportCenter can be translated to any language by translating of one file, so every of your international customers or support agents can work in user interface translated to his mother language.

Security and resistance against hacker attacks

Mail communication with your customers and their contacts are the most sensitive value of every internet company. Therefore highest possible security, which could offer web application was one of the main requirements in SupportCenter specification. Every possible way of attack was reviewed and minimized by a design of application core.

High Performance Helpdesk Software

High performance helpdesk software is a MUST for all types of internet bussinesses. All features of SupportCenter are optimized for highes possible performance results. This is a first time, when limits are defined by hardware of your server and not by your helpdesk software.

Ajax Based Client-Server Architecture

SupportCenter As Web 2.0 application offers to your support staff rich user interface functions, which makes work faster, smarter and more efficient. Between client's browser and server are transmitted just clean data and rendering to HTML is covered by rich client software.




License: Freeware | Downloads (158)

Platform: All


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