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Help Desk Software

4 Stars

Program Name: Help Desk Software

Published By: VisborDesk

License Type: Shareware

Date Released: June 10, 2014

Help Desk Software v1.0.0 Instant Download

Help Desk Software Desciption:


Online web based help desk software with Ticket Management, Live Chat module, On-Demand & On Premises both, Free to try and absolutely free upto 3 Staff/Agents.

Ticket Management:

Two Way Email Parser
With Two Way Email Parser, staff or client doesn’t need to login to the application to create tickets or respond to tickets. Simply sending email through their email client will do the trick.

Team Inbox & Personal Inbox
To enhance team work and collaboration, team inbox view will help you identify your team’s pending. With Personal Inbox View, an agent can easily filtered the assigned tickets.

PreParse Rules / PostParse Rules
Configure Preparse rule automation to spare your inbox for unnecessary ticket generation. PostParser will help you in automating the work flow as and when the emails arrived.

SLA Ensure timely response to your customers
Configure SLA to ensure the promised service levels with your customers. Cutomized SLA Plans gives you the option to have multiple SLAs for different groups of customers.

Webbased Live Chat

Live Chat using any browser No installation
Webbased Live Chat application allows you to provide support to your customers and be online with any browser / any operating system. There is nothing to install at any end.

Manage Multiple Chats
Reduce the cost & time of your resources by managing multiple concurrent chats as a time. Provide instant support to your customers and always be available.

Predefined Responses
Increase the performance of your support over the chat by setting up predefined responses. Use this option to provide URLs / Instructions / Messages etc on single click.

Visitors Tracking
Transform your visitors into leads by tracking information on website visitors and their referrals website and keywords.

License: Shareware | Price: $100.00 | Size: 170.6 MB | Downloads (369)

Platform: Windows 2000, Windows XP, Windows , Other

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